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Professional Profile
Self-motivated technology and information systems service professional with relevant years of industry experience and significant exposure to various applications and equipment. Detail-oriented individual who exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment. Demonstrated history of successful systems administration and end-user customer service, while providing high-quality troubleshooting guidance as well as effective and efficient issue resolution. Highlighted leadership qualities and the ability to work with individuals from varying backgrounds, while promoting team values. Driven partner with desire for professional growth, increased responsibility, and opportunity to leverage years of continued education and on-the-job expertise in the field of information technology.
Professional Experience
Girl Scouts USA ([Insert City, State]) 8/2007 ? Present Consultant
? Set up new staff with computers, active directory accounts, email accounts, and providing new user orientation while adding new machines to the AD
? Create new PBX accounts via ACD for all NEC phones, including physical punchdowns, and configuring Citrix applications (Great Plains, Raisers Edge?, MS Office, Outlook, and Entourage email (for Macs)
? Utilize Altiris server for remote access, imaging, and delivery of software packages, while providing all IBM hardware configuration and repairs for desktops and laptops
? Provide desktop support to all users, via the phone and in-person, obtaining job tickets from Magic ticketing system, also giving support to all Blackberry users
? Train employees for any equipment refresh, including new software packages installed on laptops
? Leverage telephone and/or video conferencing via GoTo Meeting/Webinar, Genesys meeting center and Arkadin
Millennium Express ([Insert City, State]) 8/2005 ? 1/2007
Field Service
? Performed hardware/software installations/ configurations on computers, printers, wireless routers, peripheral devices, PDA?s and print servers, providing end user support for all hardware and software issues
? Installed and configured cable/DSL modems while providing all data migration services and configuration
? Executed break-fix repairs on Dell, Sony, and Radio Shack PC?s and peripherals
Phoenix Technologies ? Epstein, Becker, and Green ([Insert City, State]) 5/2005 ? 8/2005
Consultant
? Oversaw Novell GroupWise to MS Exchange/Outlook migration, creating and configuring PST files for Outlook use
? Configured all Outlook mailboxes to ensure efficient operation and minimize downtime
Axa Professionals (CompUSA, DHL) ([Insert City, State]) 10/2003 ? 1/2005
Field Service
? Served as on-call field service technician for computer hardware and software installations and configuration, including wireless routers, cards, and access points on both PC and Macintosh platforms
? Installed anti-spam, anti-pop up, and firewall/anti-virus technology applications as well as configured router security settings for both residential and commercial network usage
? Instituted upgrades for DHL PC systems including label printers, and symbol hand-held UPC scanners
ITIQ (C&S Wholesalers) ([Insert City, State]) 8/2004 ? 12/2004
Consultant / Desktop Support
? Performed Windows XP/MS Mail to Outlook mail migration and configuration, as well as hardware upgrades/configurations for Compaq, Dell, Gateway and HP desktops/laptops and Citrix application installation/configuration
? Provided post-migration desktop support for all users including on-site technical support for technical issues with nodes, applications printers, e-mail, and network access, requiring extensive multi-state travel
? Configured Outlook 2003 mailboxes by locating and modifying .PST and .PAB files, maintaining a detailed database of all equipment inventories
RCG Technology (Nassau County) ([Insert City, State]) 4/2004 ? 6/2004
Consultant / Desktop Support
? Participated in the Windows XP rollout/migration for Nassau County (4,000 + employees), executing email consolidation from Novell GroupWise to MS Outlook 2003
? Provided post-migration desktop support for all users including on-site technical support for technical issues with nodes, applications printers, e-mail, and network access
? Installed and streamlined Blackberry 7510 handheld devices for use with MS Outlook using software version 3.61
Micros to Mainframes (Mercedes Benz USA) ([Insert City, State]) 3/2003 ? 6/2003
Consultant / Desktop Support
? Installed and configured Compaq Evo desktop machines and oversaw execution of XP migration for over 1500 employees
? Upgraded current Pentium II machines running Win98, Win NT, and Win2K to Pentium 4 machines running WinXP
? Assisted all users with migration support, including on-site technical guidance for node, application, printer, email, and network access issues
Cbiz Technologies (Edward Jones) ([Insert City, State]) 10/2002 ? 1/2003
Field Service Technician
? Served as lead troubleshoot/repair service technician for Edward Jones branch hardware including servers, hubs, desktop computers and printers
? Installed audio/video equipment, network cabling, punch downs, and ATT/Avaya phone systems
? Maintained inventory control with monthly audits of all hardware, parts, and tools
Blue Sky Studios, Inc. (Fox Filmed Entertainment) ([Insert City, State]) 7/1999 ? 2/2002
Desktop Support
? Implemented and administered in-house NT network (NT 4.0), creating and adding new user accounts and patched new computers into network access and adding phone extensions to company phone system
? Performed automated and manual as-needed backups/restorations utilizing Veritas software
? Held responsibility for troubleshooting and repair of desktops, laptops, and servers as well as desktop support for Mac computers running OS 9.0, 9.1
? Installed and configured both hardware and software on all product and model types
? Maintained databases of service calls utilizing Heat-based software for help desk
? Assisted in a variety of critical functions, including all hardware and software issues, operational training, and Unix support
Education
Long Island University ? Brookville, NY 1995
Earned Certification in PC and Printer Repair, Networking, Micro-channel and Industry Standard Architecture
Certifications and Qualifications
Brainbench Computer Technical Support Specialist (2006) ? DCSE Dell Certified Systems Expert ? Desktops, Latitude-Inspiron Laptops, True-Mobile Wireless Devices (2006) ? Xincon Technologies, Unix System Administration (2002) ? CompTIA A+ Certified Professional ? Netcom Technical Services ? PC/LAN Technician Training Program
Technology Proficiencies
Lotus Notes ? Novell GroupWise ? MS Exchange/Outlook 2003 ? Windows 2003/XP/2000/NT/9x ? Apple OS X 10.2.x/9.2.x ? Microsoft Office/Projects ? Adobe Photoshop ? Acrobat ? Norton Security ? Desktop Machines ? Mac G4/G3/iMac, Dell, HP, Lenovo, Compaq ? Servers ? Dell Poweredge, HP Proliant ? Laptop Machines ? Apple iBook, Apple PowerBook, Dell Latitude, Inspiron, IBM Thinkpads ? Scanners ? Inkjet & Laser Printers ? Basic LAN network ? DNS, switches, hubs, routers, Ethernet cables, network interface cards ? Palm Software/Hardware ? Blackberry ? Disk Mirroring RAID ? Information Back-Up ? Anti-Virus Software ? Wingra GroupWise Migrator ? MS Remote Desktop ? Daemware ? Remedy Ticketing Systems ? VNC remote software ? Cisco VPN ? iMac Coordinator
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